The Warranty is defined as our written promise to repair or replace a faulty product that results from manufacturing defects.

The Warranty is not applicable or has limited coverage under certain circumstances.

Rose Technics offers a 1-year (i.e. 365 days) warranty coverage for our products (excluding carry cases, ear tips and other accessories), and a 3-month (i.e. 90 days) warranty for cables and adapters. Warranty period starts from the date of purchase. Please send an email to admin@rosetechnics.com, if you encounter any issues.

Our Warranty covers any factory defects that might affect the proper functionality. It does not cover any man-made damage due to human error, negligence and etcetera.

If your product is defective, please follow the instructions:
1. Send an E-mail to admin@rosetechnics.com with an appropriate Subject Title
2. Provide your order number and state your issue clearly
3. Attach photos and videos to show the issues. (If the photos/videos provided are insufficient to prove the stated issue, we will enquire more.)

Once we have confirmed that your item is defective due to manufacturing issues, we will arrange for a replacement, partial refund or a full refund upon return (if applicable).

We may require you to return the defective item to Rose Technics in exchange for a replacement. Rose Technics will cover the shipping cost for certain defective products within the first 7 days upon delivery only if the manufacturing issue of the item can be proven via video/photo. The replacement item will only be shipped to you after we have received the faulty one.

Rose Technics will not cover the shipping cost for buyers who opt for a full refund instead.

Items claimed to be faulty after 7 days have to be shipped back to Rose Technics for us to check for any factory defects. And we will not cover the shipping cost. Only the repair/replacement and return shipping (excluding any possible local tax/import/processing fees) will be covered.

Rose Technics reserves the right to inspect any product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty.

* Note: Warranty coverage procedure may vary depending on the product and issue itself. If you encounter any issues, immediately contact admin@rosetechnics.com. Failure in doing so and worsening the condition of the product may get your 1-year warranty limited or voided.

Upon receiving your parcel, please confirm the condition and contents of the package before signing for it.

All customers must take an unboxing video of their sealed parcel and packaging when opening their parcels and products. Any claims about wrong or missing item(s) will be voided if you fail to provide us with that.

For incorrect/missing items, the following details are required.
1. Send an email to admin@rosetechnics.com with an appropriate Subject Title
2. Provide your order number and state the issue clearly
3. Attach photos and the unboxing video(s) of your sealed parcel and packaging to show that your product is incorrect/missing. Shipping details on the parcel packaging have to be clearly visible.

Once the issue has been confirmed, we will arrange for a replacement or refund (if applicable).

Rose Technics will decide whether you need to return the wrong item or not.

• Damage of product is due to accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.
• Products are prize items or from giveaways.
• Products are not purchased from https://rosetechnics.com (Besides, if you had purchased it from AliExpress, crowd-funding campaigns, Amazon, local dealers and etc., please contact the store or distributor directly).
• Products wear and tear over time, including cosmetic changes such as a change in colour.
• Users do not follow the “User Guide”, instructions or other additional safety, use, or warnings included in the product materials.
• Products are used commercially without ROSESELSA's authorization.
• Unsupervised use of product by children under 18 years of age.
• Products become faulty due to poor weather conditions or any natural disaster.
• Products stolen or gone missing.

• Products have been modified or repaired by unauthorized people.
• Products are review units.

In this circumstance, buyers would have to cover both the shipping fees and repair fees. Rose Technics will normally check with the manufacturers for a quotation of the repair fees in advance. However, for some cases, the manufacturers may only be able to do so after retrieving and inspecting the faulty item. Please kindly noted.