We currently ship parcels to most countries via Yanwen and YunExpress.
If you find our products are not available at your place or not sure, feel free to contact us for further assistance.

***Attention***
Please note that our carriers ONLY accept shipments to a valid street address. We DO NOT deliver to P.O. Boxesor ship to outlying territories or remote areas & islands, Military Addresses(APO/FPO).

Please use the calculator at CART or CHECKOUT to estimate shipping cost. Free Shipping will be applied in specific sales events.

Rose Technics is NOT responsible for any form of custom/import/processing fees that are applicable for your parcel. Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Rose Technics will NOT be responsible for additional administrative or handling fees charged by your local carrier company or customs. Please kindly check with your local customs for more information.

If the buyer refuses to pay the tax/customs fees or reject the parcel, shipping fees will still be deducted from us for the return freight charges. The cost may be more than the amount reflected on your order due to tax and other miscellaneous fees. Rose Technics will only refund the amount of your order after deducting the return shipping fees incurred.

Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay their taxes.Refund will NOT be available for such cases.

For some remote areas, there may be additional charges for delivery. We will contact you if needed.

Fulfillment Time = Processing Time + Shipping Time

ORDER PROCESSING TIME
The order processing time depends on the time frame of the credit verification, the packaging, and also on the stock status of the individual product. It usually takes 2-3 business days to process your order (while some items may need 3-5 business days), excluding pre-orders. We will send you an email if the processing time takes longer than expected.

SHIPPING TIME
Specific shipping time depends on the destination. FYI, it usually takes 8-14 days to arrive in US, UK, and DE. Due to potential longer customs clearance time, the shipping time may be extended to 15-25 working days for destinations in the Middle East, such as Israel, Turkey, United Arab Emirates, Saudi Arabia, and Kuwait, and 20-35 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia, and India.

Shipping time can be affected by variable customs clearance time, inclement weather, public holidays, or other conditions beyond our control. Also, due to additional processing precautions for COVID-19 and shipping carrier capacity, please note that shipping timelines could be longer than anticipated.

Yes. After the order gets shipped out, there will be a confirming email with tracking number. If there are any difficulties tracking your order, please kindly contact us for support.

For more than 1 orders placed under the same account and shipping address, Rose Technics may automatically combine them into 1 order and ship it out with 1 tracking number. If you want to have the orders shipped separately, please kindly leave an order note or contact us in advance.

Please kindly contact your local courier via the local tracking number.

If your parcel has been in transit for at least 3 months, it probably got lost in transit. You may contact us for a one-time reshipment OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.

Please leave sufficient details about your shipping address to ensure smooth delivery. It would be better if your shipping address could be accurate to the Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notifications. The phone number is required for being contacted by the delivery man if necessary.

Please note that Rose Technics is not responsible for unsuccessful deliveries caused by following situations:
Insufficient/incomplete address information
Wrong post/zip codes
Invalid recipient
Refusal to sign for the package by recipient
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient

Cancellation or/and modification of orders can only be done manually via our customer service. Please place your order wisely. If you really need to cancel or/and modify your order after purchase, please contact us via our support email (admin@rosetechnics.com) or website chat, before the order is processed and shipped out.

All customers are strongly advised to take an unboxing video of their parcel and packaging.

For faulty/missing items, please send an email to admin@rosetechnics.com and provide the following details for customer service:
a) An appropriate Subject Title
b) Order number and clear issue statement
c) Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.

Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund accordingly. Rose Technics reserves all rights in deciding if the incorrect item gets returned.

If you have any questions about the shipping, please contact our customer service via admin@rosetechnics.com. We are glad to help anytime.